Wednesday, 19 July 2017

The illusion of progress producing confusion, inefficiency and demoralization.

The news of Peter Dutton's new super department reminded me of this from an article by Charlton Ogburn back in 1957:
We trained hard, but it seemed that every time we were beginning to form up into teams we would be reorganized. Presumably the plans for our employment were being changed. I was to learn later in life that, perhaps because we are so good at organizing, we tend as a nation to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency and demoralization.
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